Refund policy

We gladly accept returns

  • Ship items back within 14 calendar days of delivery, to an overseas address 

 

The Following Items Can't be Returned/Refunded

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders
  • Gift cards
  • Items on sale
  • Discounted items (with a discount code applied)
  • Health and personal care items

 

Conditions of Return - Change of Mind

When an item has no quality issue, to be eligible for a return due to a change of mind, your item must be in the same condition that you received it, unused, and in its original packaging. Proof of purchase is required.

To initiate a return, please contact us. If your return is accepted, we will provide you with instructions on how and where to send your package. 

Buyers are responsible for return shipping costs and must use a trackable shipping service. If the item does not reach us or is not returned in its original condition (e.g. damaged in transit, already not sellable), no refund will be issued. 


Refunds - Change of Mind

For "change of mind" returns, the original shipping cost is non-refundable. Since our product price has shipping cost included, we will advise the shipping cost that has been incurred.

Therefore, there will NOT be a full refund when you return an item due to a change of mind, when there is no product quality issue.

Once your return is received and inspected, we will inform you if the item was returned intact (without damage in transit) and the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment.

 

Damages and Issues

Please inspect your order and contact us within 3 calendar days of delivery if:

  • the item is defective,
  • damaged in transit, or
  • the wrong item is received,

so that we can evaluate the issue and make it right. If the required proof is provided and accepted, we will send a replacement. 


Non-Defects

  1. Air bubbles are a natural part of handmade glass production. They are evidence of the lively smelting process, which ended the moment the final product took shape, leaving that bubble trapped in time forever. It’s unique, original, and unrepeatable. A part of the glassmaker’s soul who brought the piece to life is preserved inside it.  
  2. Although the dimensions of each item are clearly stated in the listings, slight variations in measurements may occur, especially with handmade products.