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Terms of service

Welcome to Ashtray Planet ("Company," "we," "our," "us"). By accessing and using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully.

These Terms and any separate agreements shall be governed by and construed in accordance with the laws of the UAE.

1. Agreement to Terms

By using our website and purchasing our products, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree, please do not use our services.

2. Registration and Account

  • You must be at least the legal smoking age in your jurisdiction to register and make purchases.

  • You are responsible for maintaining the confidentiality of your account details.

  • We reserve the right to terminate accounts that violate our policies or engage in fraudulent activities.

3. Purchase, Cancellations & Returns

  • All prices are subject to change without notice.

  • Orders may be modified or cancelled only if confirmed in writing by both parties. Once an order has been shipped, cancellation or modification is no longer possible.

  • Returns, refunds, exchanges, and related matters are governed by our Refund Policy, which forms part of these Terms. Please review the Refund Policy carefully before placing an order.

  • We reserve the right to refuse, cancel, or decline any order at our discretion, to the extent permitted by applicable law. This may include, but is not limited to, orders involving prior abusive, threatening, or inappropriate communication, suspected fraud, misuse of our services, delivery risk, payment risk, inventory issues, product availability issues, or other operational concerns. If we cancel an order before fulfillment, we will refund the amount paid to the original payment method.

4. Product Issues

  • Product issues, including damaged, defective, incorrect, or significantly not-as-described items, are handled in accordance with our Refund Policy.

  • Our products must be used and handled with reasonable care. We are not responsible for damage caused by misuse, accidents, improper handling, alteration, attempted repair, or damage occurring after delivery.

  • Nothing in these Terms excludes or limits any consumer rights that cannot be excluded under applicable law.

 

5. Shipping & Delivery

  • We ship via third-party carriers, and estimated delivery times are provided at checkout.

  • If your order does not arrive within the estimated timeframe, please contact us for assistance. Estimated delivery times are not guaranteed and may vary due to carrier or customs delays. 

  • Shipping, delivery timeframes, customs matters, and related issues are governed by our Shipping Policy, which forms part of these Terms.

 

6. Intellectual Property

  • All content on our website, including images, text, logos, and designs, is our intellectual property and may not be used without permission.

7. Limitation of Liability

  • Nothing in these Terms excludes or limits any consumer rights that cannot be excluded under applicable law.
  • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

  • Our total liability for any claim is limited to the amount paid for the product in question.

  • We shall not be held responsible for service disruptions caused by events beyond our control (force majeure), including natural disasters, strikes, or supplier failures.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website. Your continued use of our services after changes are made constitutes acceptance of the revised terms.

10. Contact Us

Ashtray Planet is operated by BONDORI L.L.C-FZ, with its registered office at Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.

For any questions or concerns regarding these Terms, please contact us.