Privacy policy
1. Introduction
Ashtray Planet ("we," "our," "us") respects your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information.
By using our website www.ashtrayplanet.com and our services, you agree to the collection and use of information as described in this Privacy Policy.
2. Collection of Personal Information
We collect personal information that is necessary for providing our products and services. This may include:
- Basic details: Name, phone number, address, email address.
- Transaction details: Purchase history, payment details, and order preferences.
- Communication records: Feedback, inquiries, and customer support interactions.
- Other information: Data collected via surveys, promotions, and interactions with our website.
In some cases, we may receive personal information from third parties. When this happens, we will handle the data as outlined in this policy.
3. How We Collect Your Information
We collect personal information in the following ways:
- Directly from you (e.g., when you make a purchase, sign up for updates, or contact customer support).
- Automatically when you visit our website (e.g., through cookies and tracking technologies).
- From third-party service providers that help us operate our business (e.g., payment processors, delivery partners).
4. Use of Personal Information
Your personal information is used to:
✔️ Fulfill orders and provide customer support.
✔️ Send updates, promotions, and marketing communications (you can opt-out at any time).
✔️ Improve our website, products, and services based on customer feedback.
✔️ Comply with legal and regulatory obligations.
We may contact you via email or phone for service-related communications.
5. Disclosure of Personal Information
We only disclose your personal information when necessary for:
- Processing orders (e.g., sharing your details with delivery partners).
- Business operations (e.g., IT support, professional advisers, payment processors).
- Compliance with legal requirements (e.g., court orders, regulatory obligations).
Your data may be stored or processed outside of Australia, including in China and the United States, where our service providers operate.
If we undergo a business transfer (e.g., merger or sale), your data may be transferred as part of that process, but we will ensure it remains protected.
6. Data Security
We take reasonable precautions to secure your personal information, including:
🔒 Encryption and security protocols to prevent unauthorized access.
🔒 Limited access to personal data by authorized personnel only.
🔒 Regular security audits to identify and mitigate risks.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Access & Correction of Personal Information
You have the right to:
- Request access to your personal information.
- Correct any inaccurate, outdated, or incomplete data.
To make a request, please contact us. A small administrative fee may apply for access requests.
8. Complaints & Concerns
If you believe we have breached your privacy rights, please contact us. We will investigate and respond promptly.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be communicated via email or site notifications.
10. Website Data Collection & Cookies
Browsing Data
When you visit our website, we may collect non-personal data, such as:
- Browser type and operating system.
- Pages viewed and time spent on our website.
- Referral websites and click-through data.
This helps us improve user experience and optimize our services.
Cookies & Tracking Technologies
We use cookies to:
✔️ Enhance your browsing experience.
✔️ Analyze website traffic.
✔️ Serve personalized advertisements.
You can disable cookies via your browser settings, but this may affect website functionality.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing your personal information.
11. Contact Us
If you have any questions regarding this Privacy Policy, please contact us.