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Terms of service

Welcome to Ashtray Planet ("Company," "we," "our," "us"). By accessing and using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. Agreement to Terms

By using our website and purchasing our products, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree, please do not use our services.

2. Registration and Account

  • You must be at least 18 years old to register and make purchases.

  • You are responsible for maintaining the confidentiality of your account details.

  • We reserve the right to terminate accounts that violate our policies or engage in fraudulent activities.

3. Purchase & Returns Policy

  • All prices are subject to change without notice.

  • Returns are only accepted if the product packaging is unopened and in a resalable condition.

  • If you receive a defective or incorrect product, please contact us within 3 calendar days from the date of receipt for a replacement or refund.

  • Refunds will be processed after the returned item is received and inspected.

  • Please review our Refund Policy for more details. 

4. Warranty

  • Our products come with a 7-day warranty from the date of receipt.

  • This warranty covers manufacturing defects only and does not apply to damage caused by misuse, accidents, or improper handling.

5. Shipping & Delivery

  • We ship via third-party carriers, and estimated delivery times are provided at checkout.

  • If your order does not arrive within the estimated timeframe, please contact us for assistance.

6. Intellectual Property

  • All content on our website, including images, text, logos, and designs, is our intellectual property and may not be used without permission.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

  • Our total liability for any claim is limited to the amount paid for the product in question.

  • We shall not be held responsible for service disruptions caused by events beyond our control (force majeure), including natural disasters, strikes, or supplier failures.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website. Your continued use of our services after changes are made constitutes acceptance of the revised terms.

10. Contact Us

For any questions or concerns regarding these Terms, please contact us. 

By purchasing from Ashtray Planet, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.